Primera Air is a Danish airline which sent low-cost, long-haul flights from airline bases in the UK such as Stansted (STN) and Birmingham (BHX) direct to destinations such as New York and Toronto. After operating for 14 years, the airline announced its collapse on Monday (2nd October) and has subsequently cancelled all of its flights. This has left passengers stranded on holiday or unable to get to their destination.
Although the airline took UK holidaymakers on short and long-haul flights, the airline was predominantly taking Scandinavian residents to warmer destinations such as Greece and Turkey. Whilst the airline was smaller, with 12 operating planes (in comparison, budget airline Jet2 have 75 operating planes), thousands of passengers are still left stranded and having to spend money out of their own pocket in an attempt to return home.
The Civil Aviation Authority (CAA) have told passengers who are due to travel not to make the journey to the airport because of the cancelled flights. But Primera Air released an online statement to say they are no longer contactable so this leaves customers in a difficult position. CAA have confirmed they will not be sending ‘rescue’ aircrafts to fetch the stranded passengers like they did, at no extra cost, when Monarch announced it’s collapsed. The CAA have urged passengers to make their own travel arrangements to get home but for such a last-minute ticket, it’s costing up to £2000 to return from some of the long-haul destinations.
The good news out of this is that if customers booked via credit card and paid over £100, they could be entitled to a refund due to the Consumer Credit Act but this will be a lengthy process upon returning home.
At the moment, many are still going to the airport in the hope that the CAA will announce their aid but this is looking highly unlikely. It is now a case of having to try and gather the money together and fight for a seat on a plane with all the other unfortunate passengers, something that none of them thought they would be doing at the end of their trip.